Every year, we translate our long-term strategy into a four-year tactical plan, which also incorporates the budget for the next three years. The tactical plan sets out, in clear terms, how we plan to achieve all of Schiphol Group's strategic milestones. An important condition of the plan is that it meets the requirements of a sound financial policy. The company must maintain its creditworthiness (S&P rating of A+) and be robust enough to weather any financial setbacks. Royal Schiphol Group also aims to meet or exceed the return required by the Dutch government, which for 2019 has been set at 5.6% (return on equity of Schiphol Group). The tactical plan also results in a management agenda, which sets out concrete actions and targets for management for the year ahead.
The Management Board has decided to create a new focus within the Group, which is reflected in the 2019 Management Agenda. This enables Schiphol Group to create one language across the Group, to align all activities within the Group and to ensure a focus on the most value-adding activities. In order to do this, we have selected five key focus groups: local residents, passengers, airlines, employees and shareholders. We have selected our 'Top 8' performance indicators. Three of these indicators are overarching: safety, network and sustainability. The remaining five are linked to the focus groups. Together with a list of major deliverables, the 'Top 8' performance indicators form the 2019 Management Agenda. The 2019 performance indicators aim for an improved performance on all KPI's compared to 2018.
2019 Management Agenda
Index Safety Incidents: 88.3 (2018: 100)
CO2 emissions Royal Schiphol Group: 150,000 tonnes CO2 (rounded figure) (2018: 154,726 tonnes)
Number of ICA destinations: 135, while maintaining 300+ destinations in total (2018: 135 ICA and 327 in total)
Net promoter score: 34 (2018: 32)
On-time performance: 71% (2018: 70.7%)
Reputation score: 7.3 (2018: 6.7)
Employee Promoter Score: 7.2 (2018: 7.2)
Return on equity: 6.0% (2018: 5.4%)
Facts and figures- 327 destinations from Schiphol, 79.2 million passengers in total ...
Passenger and airline journey- As an airport operator, we are responsible for the ...
Strategic themes- The guiding principles of our strategy have been formulated in ...
2019 Management agenda- Every year, we translate our long-term strategy into a four-year ...
Network of destinations- Schiphol welcomed 71.1 million passengers ...
Financial Statements- Our consolidated and company financial statements ...