Reporting guidelines : About
this report

Integrated annual reporting is growing in importance around the world. Schiphol Group was one of over 100 international participants in a pilot programme launched by the International Integrated Reporting Council, which was completed in 2014. Integrated thinking continues to develop within our company, a fact that is clearly visible in the evolution of our annual reporting since 2009. European legal and regulatory requirements for transparent socio-economic accountability were laid down in further detail in 2017. As such, we have elaborated on the elements of the EU Directive regarding non-financial information in this report.

This annual report was drawn up with due regard for the most relevant international guidelines and best practices. The annual report of Schiphol has been prepared in accordance with the Global Reporting Initiative (GRI) Standards (core option) of the Global Reporting Initiative. The GRI Content Index has been appended, and shows where in this report information can be found about the indicators that are relevant to our business operations. The GRI sector supplement for airports has also been applied.

The Dutch Ministry of Finance has stipulated that state shareholdings must report in accordance with the GRI guidelines. By applying the GRI standards, Schiphol not only satisfies this requirement but also meets its own targets in this respect. Furthermore, annual reports of state shareholdings are required to be included in a survey of the Transparency Benchmark study group. In 2017, this benchmark study, commissioned by the Ministry of Economic Affairs, was conducted by EY. We have been participating in this study since 2006. The next edition of the Transparency Benchmark will cover annual reports relating to 2018 and will therefore be published in 2019.

As a participant in the UN Global Compact, we have drawn up a progress report on the Global Compact's ten principles. This report is included in Global Compact Communication on Progress.

Scope of the report

Our socio-economic role is to maintain a multi-modal hub that connects the Netherlands with the rest of the world. Five themes underpin our strategy for accomplishing this: Top Connectivity, Excellent Visit Value, Competitive Marketplace, Development of the Group and Sustainable & Safe Performance. The strategy has remained the same, and the associated Corporate Responsibility performance indicators are also unchanged. In the future, we expect to be able to further develop this set of CR performance indicators into a strategic tool that will allow us to measure the material aspects. The Corporate Governance section - Organisation of Corporate Responsibility and safety - sets out how we have organised our Corporate Responsibility structure.

The results with regard to our financial, operational and social performance are presented in a single annual report. Over 90% of our activities take place at Amsterdam Airport Schiphol. Our national and international subsidiaries and participations (airports and other activities) pursue their own initiatives, geared towards their local environment and consistent with Schiphol Group's vision. Where possible, the definitions and reporting manuals of Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport have been aligned so as to enhance their comparability. Any remaining differences are explained in the section on performance indicators. Differences in definitions have only been maintained where this was necessary in order to avoid limited measurability. This was an instructive exercise that forced us to consider how we can raise CR to the next level as a group, with due regard for our mutual differences and the initiatives taken in our respective operations. The data reported in the annual report was collected and verified in a structured manner in order to ensure its reliability. However, Schiphol Group acknowledges that some information may be based on assumptions.

In the 2018 Annual Report, Schiphol Group limits its reporting to the results achieved for the material aspects. Schiphol Group conducts a comprehensive materiality analysis every three years (the last one taking place in 2016). In 2016, more than 100 internal and external stakeholders were asked which themes they considered to be important for Schiphol Group. In the intervening years, such as 2018, a so-called 'light' update was carried out. Over the past year, we have carried out a qualitative update of the matrix on the basis of a media search, which we discussed with colleagues who are in regular contact with stakeholders. Read more about this in the section on Material aspects for stakeholders.


The topics in the materiality matrix relate to Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport alike. In view of the intended development of Lelystad Airport, these topics are expected to play a role there as well. With the exception of HR data, Lelystad Airport falls outside the scope of the matrix until its opening for non-Mainport-related commercial passenger traffic.

The content of this annual report is derived from the materiality topics outlined in the materiality matrix. This helps us to clarify the impact and relevance of the disclosed information to readers.

Our general approach is to include all entities that are fully consolidated in the financial statements in the socio-economic accountability statements. The exceptions are mentioned above. In 2018, no new material (des)investments have occurred which were eligible for inclusion in the socio-economic reporting.

In the chain

All topics included in the materiality matrix are relevant to our airports and other parties in the value chain. This annual report includes information on all material aspects over which Schiphol Group has full control. Performance reported in these areas also concerns our partners in the chain.

Developments in 2018

In 2018, no special economic conditions or developments occurred within the sector or within the value chain that had any significant effect on the Corporate Responsibility policy pursued.

In addition to this report, information is also available online on the following websites: and

Drafting of the annual report and data gathering process

Schiphol Group begins drafting its annual report each autumn. Based on the internal materiality analysis, the theme experts are charged with compiling draft texts or providing input and data for each material aspect. A team of Schiphol Group employees and an external copywriter compile the text of the annual report. The performance indicators are reviewed internally by specialists and Group control. The text is discussed several times by the annual report committee, which consists of the CFO and representatives from Corporate Treasury, Corporate Legal, Corporate Development, Corporate Affairs, Corporate Audit Services, Group Control and the controllers of the various business areas. In December, a well-advanced initial draft is submitted to the Management Board. Subsequently, the review process by the external auditor commences. After the financial and non-financial results adopted in January have been included in the report, the texts and financial statements are submitted for approval to the Management Board and the Supervisory Board.

If you have any comments or questions about this report, please send an email to .

External auditor

KPMG is Schiphol Group's independent external auditor. The auditor has been asked to provide a limited degree of assurance regarding the reliability of the Corporate Responsibility information presented in this report. The information relates to Schiphol Group's performance, excluding accessibility, noise levels and safety, which also involve supply chain partners. The auditor performed the audit in compliance with the Netherlands Institute of Chartered Accountants (NBA) Dutch Standard 3810N 'Assurance engagements relating to sustainability reports'. The assurance report is included in this annual report.


and measurement