Manufactured capitalShort-term focus
- High-quality terminal facilities
- Attractive real estate
- Varied range of mobility services and parking products
- Smart buildings
- Robust infrastructure
Natural capitalShort-term focus
- Raw materials
- Land holdings
- Renewable energy
- Circular materials
Human capitalShort-term focus
- Trained and highly-motivated employees
- Employees of business and sector partners
- Inclusive and adaptive workforce
Intellectual capitalShort-term focus
- Knowledge and expertise
- Strong brands and concepts
- Digital solutions
- Innovation and data
...to enable our
Connecting the Netherlands:
Facilitating optimal links with the rest of the world in order to contribute to prosperity and well-being in the Netherlands and elsewhere.
To develop Amsterdam Airport Schiphol into Europe’s Preferred Airport for travellers, airlines and logistics service providers alike.
HowAviationConsumer Products & ServicesReal EstateAlliances & Participations
Sustainable and Safe Performance
Number of people experiencing severe noise disturbance around Schiphol (target < 180,000)
Energy efficiency at Schiphol (target 5.92%)
CO2 emissions per passenger (target < 1.43 kg)
Waste separation (target 43%)
LTIF (target < 3)
Number of direct destinations at Schiphol (target >300)
Total number of passengers
Number of passengers at Schiphol
Accessibility of Schiphol by public transport (target 40%)
Excellent Visit Value
32 NPS score
Customer appreciation at Schiphol
#8 in Europe
We create a
Average occupancy of real estate portfolio
Spend per departing passenger on airside at Schiphol
...that create value for our stakeholders and the local community.
Sustainability and safety as basic conditions
Sustainability and safety are key priorities in everything we do. Aviation activities have an impact on the quality of life in our environs due to noise disturbance and emissions. We aim to reduce our negative impact on our environment and pursue a proactive approach with our sector partners to make the aviation industry more sustainable. With all partners, we continuously enhance airport safety management processes, but also promote safety awareness among employees, visitors and contractors. Click to read more.
The best connections
Schiphol's strength lies in its network of destinations. It makes Schiphol one of Europe’s best directly connected airports. Our strategy is to facilitate moderate and controlled growth at Schiphol with a focus on Mainport-related traffic. This is required in order to balance the benefits and negative consequences of air travel. We invest in resilient infrastructure. Landside accessibility represents one of the long-term challenges facing our airports with regard to potential congestion. We stimulate the expansion of public transport infrastructure. Click to read more.
An attractive airport
We fulfil our ambition to make Schiphol Europe’s Preferred Airport by ensuring quality in our processes, facilities and commercial offering. The significant growth in passenger numbers puts pressure on our quality levels and impacts the passenger journey. Digitisation plays a prominent role in improving processes and customer experiences. Click to read more.
A prime location
We continue to develop Schiphol into a prime location for businesses and visitors, with good accommodation, office space and logistics real estate, and convenient parking facilities. We are offering innovative, flexible lease concepts and services. In our terminal building, we cater to the needs of our passengers by offering a wide range of retail and food and beverage outlets, and services. We strive for the principles of the circular economy in the construction of new buildings such as the new pier, terminal and offices, in order to preserve and increase the value of natural resources. Click to read more.
A strong Group
We strengthen our company through collaboration between the airports in our Group. We take a proactive approach in building upon international opportunities. We implement organisational improvement as we develop into a High Performance Organisation and actively promote inclusive business practices. We pursue a solid and future-oriented financial policy. Click to read more.
This means we have an impact on society:
|We contribute to the GDP of the Netherlands by creating inclusive employment at and around our airports, as well as indirect employment thanks to the economic activity generated by those airports.|
|Aviation accounts for 7-8% of Dutch carbon emissions. We pursue a proactive approach in our relationship with sector partners with a view to making the aviation industry more sustainable. Moreover, we invest in resilient infrastructure.|
|Fossil-fuel-driven operations negatively affect the local air quality. We contribute to a healthy and pleasant environment for residents and workers by promoting clean mobility and reducing emissions of fine and ultra-fine particles, in collaboration with our partners.|
|The construction sector has a significant impact on resource depletion. We contribute to circular solutions through the efficient use of raw materials and resources and actively collaborate to promote circular processes at the airport.|
|We contribute to reducing the impact on climate change by using renewable energy and fuels. In addition, we are able to adapt our infrastructure in response to changing weather conditions.|
|We collaborate with business partners and stakeholders to strengthen and accelerate our contribution to the SDGs.|
|Read more about the KPIs and our activities supporting these goals in the People, environment and community section of Our results.|
Facts and figures- 327 destinations from Schiphol, 79.2 million passengers in total ...
Passenger and airline journey- As an airport operator, we are responsible for the ...
Strategic themes- The guiding principles of our strategy have been formulated in ...
2019 Management agenda- Every year, we translate our long-term strategy into a four-year ...
Network of destinations- Schiphol welcomed 71.1 million passengers ...
Financial Statements- Our consolidated and company financial statements ...