Value creation model: How we create
value for our
stakeholders

Manufactured capital

• High-quality terminal facilities
• Attractive real estate
• Varied range of mobility services and parking products

• Smart buildings
• Robust infrastructure

Natural capital

• Energy
• Raw materials
• Water
• Land holdings

• Renewable energy
• Circular materials

Human capital

• Trained and highly-motivated employees
• Employees of business and sector partners

• Inclusive and adaptive workforce

Social and relational capital

• Good reputation
• Good relationships with sector partners, business partners and suppliers

• Valuable long-term stakeholder relations
• Strategic partnerships

Intellectual capital

• Knowledge and expertise
• Strong brands and concepts
• Digital solutions

• Innovation and data

Financial capital

• Solid financial results
• Sustainable investments

• Strong financial position
• High creditworthiness

Mission

Connecting the Netherlands:
Facilitating optimal links with the rest of the world in order to contribute to prosperity and well-being in the Netherlands and elsewhere.

Ambition

To develop Amsterdam Airport Schiphol into Europe’s Preferred Airport for travellers, airlines and logistics service providers alike.

Aviation

Providing services and offering/managing infrastructure

Consumer Products & Services

Creating products and services for travellers

Real Estate

Developing and managing real estate at and around our airports

Alliances & Participations

Operating the regional airports and developing international activities

We create Sustainable and Safe Performance

We facilitate Top Connectivity

We offer Excellent Visit Value

We create a Competitive Marketplace

We strengthen the Development of the Group

Sustainability and safety as basic conditions

Sustainability and safety are key priorities in everything we do. Aviation activities have an impact on the quality of life in our environs due to noise disturbance and emissions. We aim to reduce our negative impact on our environment and pursue a proactive approach with our sector partners to make the aviation industry more sustainable. With all partners, we continuously enhance airport safety management processes, but also promote safety awareness among employees, visitors and contractors. Click to read more.

The best connections

Schiphol's strength lies in its network of destinations. It makes Schiphol one of Europe’s best directly connected airports. Our strategy is to facilitate moderate and controlled growth at Schiphol with a focus on Mainport-related traffic. This is required in order to balance the benefits and negative consequences of air travel. We invest in resilient infrastructure. Landside accessibility represents one of the long-term challenges facing our airports with regard to potential congestion. We stimulate the expansion of public transport infrastructure. Click to read more.

An attractive airport

We fulfil our ambition to make Schiphol Europe’s Preferred Airport by ensuring quality in our processes, facilities and commercial offering. The significant growth in passenger numbers puts pressure on our quality levels and impacts the passenger journey. Digitisation plays a prominent role in improving processes and customer experiences. Click to read more.

A prime location

We continue to develop Schiphol into a prime location for businesses and visitors, with good accommodation, office space and logistics real estate, and convenient parking facilities. We are offering innovative, flexible lease concepts and services. In our terminal building, we cater to the needs of our passengers by offering a wide range of retail and food and beverage outlets, and services. We strive for the principles of the circular economy in the construction of new buildings such as the new pier, terminal and offices, in order to preserve and increase the value of natural resources. Click to read more.

A strong Group

We strengthen our company through collaboration between the airports in our Group. We take a proactive approach in building upon international opportunities. We implement organisational improvement as we develop into a High Performance Organisation and actively promote inclusive business practices. We pursue a solid and future-oriented financial policy. Click to read more.